About the Virtual Care (Telemedicine) Program:

We understand that accessing specialists can be challenging for rural residents. To help you connect with healthcare providers or other specialists in nearby cities or communities, we offer a virtual care program (also known as telemedicine). This allows you to consult with specialists by video, closer to home, saving you the travel time, cost, and stress of visiting Ottawa or Kingston.

Our virtual care nurse will be present during your appointment to provide basic nursing assessments (e.g., checking your blood pressure), in addition to helping you understand the information being provided.

Services are available throughout the Lanark, Leeds, and Grenville region, whether at an office location, your home, a long-term care facility, or a retirement home.

How to Get Services:

To see a specialist closer to home, call our virtual care (telemedicine) staff at 1-877-321-4500. A referral from a primary care provider may be required for some services. Our team can assist with this step.

Health Care Providers:

Specialists with patients in the Lanark, Leeds, and Grenville region seeking more information can contact us at: 1-877-321-4500 or email TMappts@llgoht.ca

For more information about the Virtual Care (Telemedicine) Program, please contact us at 1-877-321-4500.

Frequently Asked Questions (FAQ):

What does the nursing team bring to a virtual care appointment? 

If a nurse is completing a visit, they typically will bring a laptop, camera, and digital stethoscope. There are other specialized tools such as a Horus scope. To use the digital stethoscope, the specialist on the other end must also have a digital stethoscope.

What specialists are currently available? 

Currently, we have specialists for endocrinology, dermatology, hematology, thrombosis, nephrology, respirology, sleep medicine, infectious disease specialists, mental health, and cardiopulmonary rehab.  We encourage healthcare providers to refer for specialties even if not listed above, and our team will search for a provider in Ontario who is willing to provide virtual care for our LLG patients.  

Who should be referred to our Virtual Care Program? 

Clients that:

  • Require support accessing virtual appointments
  • Experience barriers to transportation and/or financial concerns
  • Are homebound and require nursing assessment (this can be used by healthcare providers to assess homebound clients as well)

How is the referral triaged? 

Depending on the referral that is received, nursing may triage, or our admin support will reach out to specialists office directly to coordinate the appointment.

What platforms can telemedicine support? 

Platforms which can be used include Ontario Telemedicne Network (OTN), Zoom, Teams. Others may be available if requested and meet PHIIPA standards.