IT Technician - Canada Summer Jobs

Inviting applications for the position of: IT Technician– Canada Summer Jobs

Location:                    Merrickville with travel to Smiths Falls and Brockville sites

Hours:                         1.0fte – 35hrs bi-weekly

Term:                          June 2, 2025 to Aug 29, 2025

Salary Range:            $19.419 hourly

Who we are:

Rideau Community Health Services (RCHS) is a non-profit, community-governed health and social service agency that provides comprehensive primary care, health promotion and community development services. Working with partners to provide integrated health and wellness services for various communities throughout Leeds, Grenville and Lanark counties.

What we offer:

• Competitive Rates
• Pension Plan - HOOPP
• Team Work
• Professional Development opportunities
• Work/Life Balance and Supportive Culture
• Valuable experience

About the Role:

Provides technical assistance and support to staff on a variety of IT issues.  Assists the Information Technology Administrator in the development and maintenance of a reliable information technology infrastructure.

This position is being advertised under the Canada Summer Jobs (CSJ) initiative.  To be eligible for this position, you must be between 15 and 30 years of age on the start date of the job.  You also must be a Canadian citizen, a permanent resident or a refugee under the Immigration and Refugee Protection Act.  You must also be legally entitled to work according to relevant provincial legislation and regulations. International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.

Submit your expression of interest in the form of cover letter and resume by May 19, 2025

To Human Resources hr@rideauchs.ca   All applications are considered confidential.

 

RESPONSIBILITIES:

• Provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.
• Troubleshoot problem areas (in person, by telephone, or remotely) in a timely and accurate fashion, and provide end-user assistance where required.
• Provide support and maintenance for Microsoft Active Directory (including Azure AD), Microsoft 365, and other core Windows applications.
• As directed, maintains and upgrades computer systems, workstations and peripherals to ensure the functionality and integrity of RCHS hardware and software systems.
• As directed, manages access to data and IT resources (file shares and user account/rights)
• Administration of IP Telephony system
• Ensure adequate inventory of IT Equipment and peripherals
• Work collaboratively with the IT Administrator and other team members, to seek innovative tech solutions to support RCHS programs and services

Knowledge, Skills and Abilities:

• Working knowledge of managing tickets, follow up actions and close issues
• Excellent knowledge of computers (PC, Laptop) and peripherals.
• Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of IP telephony
• Proficient in Microsoft 365, Active Directory, Windows Desktop Operating Systems , desktop/laptop imaging, and inventory management tools.
• Mobile Device Management support knowledge
• Demonstrated ability to provide an articulate, measured, and concise response to a client’s problem
• Outstanding communication skills to team and colleagues. Ability to deliver outstanding customer services and satisfaction to staff
• Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.
• Experience and ability to facilitate one-to-one and group training sessions
• Ability, initiative, and willingness to learn new technologies / programs / software’s
• Organizational / time management skills
• Good written and oral communication skills in English, self - motivated and directed.
• Ability to work autonomously with little or no supervision
• Strong troubleshooting
• Work well under stress
• Desire to keep abreast of new software and hardware technologies

COMMON RESPONSIBILITIES:

• Works in a manner that preserves confidentiality and seeks to minimize risk.
• Work in a manner that incorporates health promotion and recognizes the determinants of health.
• Incorporate and strengthen collaborative and interdisciplinary teamwork.
• Respects and values the diversity of communities and individuals.
• Supports the student and volunteer placement programs.
• Promotes awareness of and participates in RCHS activities.
• Contributes to the work by participating in meetings and committees.
• Work regular hours of operation in locations identified by the RCHS
• Contributes to the RCHS’ practices of hiring, orienting, training and mentoring staff.
• Contributes to the efforts to secure and maximize resources for current and new programs, services and activities.
• Participates in the efforts to enhance its capacity through staff development.
• Supports and complies with the Occupational Health and Safety policies and procedures.

QUALIFICATIONS:

• Post-Secondary School Diploma in Information /Computer Technology or a combination of relevant certification (A+) and experience.
• 2+ Years’ minimum in troubleshooting PC systems
• 2+ years minimum in help desk environment
• Extensive knowledge of Windows OS, MS 365, 
• Effective communication skills and ability to handle variety of tasks in a team setting.
• Fluency in English is essential.

RCHS  is accountable to employees, clients and to the government of Ontario for meeting the standards set by the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and its regulations. RCHS is an equal opportunity employer, respecting and embracing the needs and diversity of our employees. If you require an accommodation to fully participate in the hiring process, please call 613-269-3400, ext. 228.